Less time chasing IT problems
When nobody owns the issue, small interruptions become recurring costs. We help identify what is failing, prioritise the business impact and put sensible improvements in place. Based in Portsmouth, Pystrap brings business support and software expertise into the same conversation.
For businesses that need a technical point of contact, help with persistent problems or a clearer support arrangement.
What we can help you with
01
Day-to-day troubleshooting
Investigate device, application and access issues, with a clear description of the problem and the next action.
02
People and devices
Plan joiner and leaver access, computer setup and device replacement so changes are handled consistently.
03
Preventive improvements
Review recurring incidents, updates and backup arrangements, then prioritise improvements around disruption and business need.
HOW WE APPROACH YOUR PROJECT
Clarity before commitment. Checks before launch.
01 · Understand
Review your current setup, the people who use it and the outcome you need.
02 · Define
Agree the scope, responsibilities, dependencies and acceptance criteria before delivery.
03 · Deliver and hand over
Test the agreed work, prepare the transition and clarify ongoing ownership and support.
GOOD TO KNOW
Questions before you start
Do you offer a guaranteed response time?
Support hours, response targets, included systems and escalation arrangements are agreed in your proposal. Contact us to discuss the coverage your business needs.
How do we get a proposal?
Tell us your team size, locations, key systems and the issues affecting work most often. We will clarify the requirements and next step before agreeing scope, costs and timing.
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Let’s work out your next step.
Tell us what is getting in the way, what you want to achieve and when you want to begin.